Free Course with Any Machine (CODE: SECRET)

Terms of service

TERMS OF SERVICE

Applicable to:

  • Secret Diamond Holdings Ltd
  • Voyager Machines
  • Belleza Machines

Effective Date: July 2026

Review Date: July 2027

These Terms & Conditions ("Terms") set out the basis on which Secret Diamond Holdings Ltd (trading as Secret Diamond Academy and Belleza Machines Ltd, Company No. 16234127) provides services, sells machines and delivers training courses.

Please read these Terms carefully before placing an order, making a payment, signing any agreement or enrolling on a course. By proceeding with any purchase, booking or enrolment, you confirm that you have read, understood and agree to be bound by these Terms in full.

1. Interpretation

In these Terms & Conditions, unless the context requires otherwise:

  • "Company" means Secret Diamond Holdings Ltd (Company No. 16234127), trading as Secret Diamond Academy and/or Belleza Machines Ltd.
  • "Customer" means any individual or business that purchases, orders, leases, finances, or enrols in a service, product, machine or course provided by the Company.
  • "Machine" means any aesthetic treatment device, equipment or accessory sold, leased or financed by the Company.
  • "Course" means any training, education, workshop or CPD programme offered by Secret Diamond Academy.
  • "Agreement" means any contract, booking, enrolment form, finance agreement or order accepted by the Company.
  • "Deposit" means any partial payment made to secure an order, booking, enrolment place or finance application.
  • "In-House Finance" or "Lease-to-Buy" means a payment plan offered directly by Belleza Machines Ltd, not through a third-party lender.
  • "Klarna" means the third-party buy-now-pay-later provider whose services may be available at checkout, subject to their own separate terms.

2. General Terms

2.1  These Terms & Conditions apply to all transactions with the Company, including machine sales, in-house finance, course enrolments, training bookings and the supply of accessories or consumables.

2.2  By placing an order, submitting a deposit, signing an agreement or enrolling on a course, the Customer agrees to be bound by these Terms & Conditions in full.

2.3  No variation to these Terms & Conditions shall be effective unless agreed in writing by a director of the Company.

2.4  The Company reserves the right to amend these Terms & Conditions at any time. The version in force at the date of purchase or agreement will apply, unless otherwise required by law.

2.5  The Company reserves the right to refuse any sale, finance agreement, training booking or business relationship where it reasonably believes this is necessary to protect the business, comply with legal obligations or manage commercial risk.

3. Orders, Pre-Orders & Deposits

3.1  Deposits

  • All Deposits paid to secure an order, machine, booking or enrolment place are non-refundable once paid.
  • After 6 months from the date of payment, any Deposit is non-refundable in all circumstances, regardless of the reason for non-completion.
  • If an In-House Finance application is unsuccessful, a £25 administration fee will be deducted from the Deposit before any refund is issued. The remainder will be returned within 14 days of the decision being communicated.
  • Payment of a Deposit does not constitute a guarantee of acceptance of any finance application or confirmation of enrolment.

3.2  Pre-Orders & Stock Availability

  • Where a Machine is not currently in stock, the order will be treated as a pre-order. The Customer will be informed of this at or before the point of sale.
  • For in-stock Machines, delivery is estimated within 2–4 weeks of cleared payment.
  • For pre-order Machines, delivery is estimated within 6–8 weeks for standard models and 6–12 weeks for higher-specification or imported machines. These are estimates only and are not guaranteed.
  • The use of language such as "out of stock" does not affect the pre-order nature of an order or the Customer's obligations under these Terms & Conditions.
  • Machine colours, finishes and cosmetic details may differ slightly from images shown on the website due to photography, lighting, screen display settings or manufacturing batch variation. Such variation does not constitute a fault or a basis for cancellation, return or refund.

3.3  Cancellations by the Customer

  • Orders may not be cancelled once a Deposit has been paid, except as expressly permitted under these Terms & Conditions or required by applicable law.
  • Where the Company agrees in writing to cancel an order, the Deposit will be retained in full as a cancellation fee.

4. Delivery & Inspection

4.1  Delivery Timeframes

  • All delivery dates provided by the Company are estimates only and are not guaranteed.
  • The Company shall not be liable for delays caused by manufacturers, customs clearance, shipping providers, third-party logistics companies (including DHL, Royal Mail, UPS or any equivalent carrier), or any other circumstances outside the Company's reasonable control.
  • Where a delay arises, the Company will use reasonable endeavours to notify the Customer and provide a revised estimate.
  • A minimum of 3 months must pass from the original estimated delivery date before a Customer may request a refund on the basis of non-delivery. Any such request must be submitted to the Company in writing.

4.2  Delivery Charges

  • A standard delivery charge of £150 applies to all Machine deliveries unless otherwise agreed in writing.
  • For Machines supplied under a Lease-to-Buy agreement, a lease-to-buy administration fee of £500 (in addition to the Machine price) and the standard £150 delivery charge apply, unless otherwise specified in the agreement.

4.3  Delivery Address

  • All Machines must be delivered to the address confirmed at the time of order or, for Lease-to-Buy agreements, the address stated on the approved finance application.
  • Delivery to an alternative address will not normally be permitted. Any such request must be agreed by the Company in writing prior to dispatch.

4.4  Customer Inspection Obligations

  • Customers must inspect all goods immediately upon delivery.
  • Any external packaging damage, transit damage, missing items or visible defects must be reported to the Company within 72 hours of delivery, supported by clear photographs of both the packaging and the products.
  • Failure to notify the Company within 72 hours may affect the ability to pursue a claim with the courier or manufacturer and may result in the claim being declined. The Company will not be responsible for transit damage not reported within this period.

5. Returns & Refunds — Machine Sales

5.1  Machines are bespoke, specialist medical-aesthetic equipment. Returns are not accepted on a change-of-mind basis.

5.2  The Customer's statutory rights under the Consumer Rights Act 2015 are not affected by these Terms & Conditions.

5.3  Where a Machine is found to be faulty or not as described, the Customer must notify the Company in writing within 30 days of delivery. The Company will assess the fault and, where applicable, offer repair, replacement or refund in accordance with applicable law.

5.4  Any refund request made after 30 days of delivery will be assessed on a case-by-case basis. The Company is not obliged to accept a return or issue a refund outside this period, except as required by law.

5.5  Where the Customer has received any goods, materials, training, digital content or services in connection with their purchase — including but not limited to training materials, theory modules, free training courses, or access to online resources — this will be taken into account when assessing any refund or dispute claim.

6. Warranty

6.1  Unless otherwise stated in writing, all new Machines include a 12-month manufacturer's warranty covering the main unit from the date of delivery.

6.2  Machine handles, consumable parts and accessories carry a 6-month warranty from the date of delivery, unless otherwise specified.

6.3  The warranty does not cover:

  • Accidental damage, misuse or neglect
  • Incorrect operation or failure to follow training or user instructions provided by the Company
  • Unauthorised repairs, modifications or alterations
  • Cosmetic damage not affecting the function of the Machine
  • Damage caused during transportation after delivery
  • Damage caused by use of non-approved consumables or accessories

6.4  Customers must contact the Company before arranging any inspection, repair or modification. Unauthorised repairs or alterations will invalidate the warranty entirely.

6.5  Warranty claims must be submitted in writing with supporting evidence (including photographs and a description of the issue) before any assessment can be carried out.

7. In-House Finance & Lease-to-Buy

7.1  Application & Approval

  • The Company offers in-house finance and lease-to-buy arrangements entirely at its own discretion. The availability of finance is not guaranteed and does not form part of any general offer.
  • Secret Diamond Holdings Ltd reserves the absolute right to approve, decline, withdraw or cancel any finance or lease-to-buy application at any stage before the agreement is executed.
  • Submission of an application, expression of interest, or payment of a Deposit does not constitute acceptance of a finance application or entitle the Customer to any finance arrangement.
  • The Company may request additional documentation, proof of identity, proof of business or a guarantor before approving any agreement. Failure to provide requested documentation within the specified timeframe will result in the application being cancelled.

7.2  Documentation Requirements

  • All documentation requested in connection with a finance or lease-to-buy application must be submitted within 14 days of payment of the Deposit.
  • Failure to submit the required documentation within 14 days may result in the application being cancelled and the Deposit being forfeited in accordance with Clause 3.1.

7.3  Payment Plans & Missed Payments

  • If the first scheduled payment under any in-house finance or lease-to-buy agreement is missed, the Company may withdraw the agreement immediately without further notice.
  • A late payment charge of 8.25% will be applied to any payment that is missed or received outside the agreed payment schedule.
  • The Company reserves the right to recover the Machine and pursue any outstanding sums due in accordance with the agreement and applicable law if payments are not maintained.
  • The Company reserves the right to withdraw any payment plan or finance facility at any time if the Customer is in breach of these Terms & Conditions, or has provided false, misleading or incomplete information in connection with the application.

7.4  Ownership

  • The Machine remains the sole property of Belleza Machines Ltd until all payments due under the agreement have been received in full.
  • The Customer must not attempt to sell, transfer, sub-let, mortgage or otherwise dispose of any Machine while it remains subject to a lease-to-buy or in-house finance agreement.
  • Until title passes, the Customer must keep the Machine in good working order, adequately insured and available for inspection by the Company on reasonable notice.
  • Where the Customer fails to maintain payments under a lease-to-buy or in-house finance agreement and the Company exercises its right to recover the Machine, a flat collection fee of £250 will be applied in addition to any outstanding sums due under the agreement.

7.5  Incentive Structure

  • Payment plans are structured so that longer terms carry a higher overall cost. Customers are encouraged to pay off agreements early where possible.
  • Early settlement is permitted at any time. The Company will confirm the settlement figure on request.

8. Klarna & Third-Party Finance

8.1  Where Klarna or another third-party buy-now-pay-later provider is available at checkout, that facility is provided by Klarna Bank AB (publ) and is subject entirely to Klarna's own terms and conditions and eligibility criteria.

8.2  The Company does not control Klarna's credit or eligibility decisions. The Customer must satisfy themselves with Klarna's terms before using this service.

8.3  Klarna's delivery and cooling-off period requirements apply in addition to these Terms & Conditions. Where any conflict exists between these Terms & Conditions and Klarna's requirements as a seller, the Company will comply with Klarna's requirements to the extent necessary.

8.4  All Klarna purchases remain subject to the Company's delivery timeframes and refund policy set out in Sections 4 and 5 of these Terms & Conditions.

8.5  The Company reserves the right to withdraw Klarna as a payment option at any time without notice.

9. Courses & Training

9.1  Enrolment & Pre-Course Requirements

  • Enrolment on a Course is subject to receipt of all required forms, documentation and payment in full (or an agreed deposit where applicable).
  • All Courses include pre-course theory work that must be completed by the student before attending the practical training day. This theory work is not optional.
  • Students who attend the practical training without having completed the required pre-course theory may find the content does not make sense. Failure to engage with pre-course materials does not constitute grounds for a complaint, refund or re-sit at no cost.
  • It is the student's responsibility to ensure they meet any prerequisites stated in the course description, including any qualification, licensing or age requirements.
  • Where a student has not evidenced the required prerequisite qualifications for a Course, the Company may, at its discretion, offer support or guidance to help the student work towards meeting these requirements. Providing such support does not guarantee that the student will be permitted to proceed with the Course. The decision as to whether a student may undertake training remains entirely at the Company's discretion, and where the Company determines that training cannot proceed on this basis, any Deposit paid remains non-refundable in accordance with Clause 3.1.

9.2  Free Training Included with Machine Purchase

  • Where a free training course is included with the purchase of a Machine, this must be booked and attended within 3 months of the Machine being received by the Customer.
  • Failure to book or attend within this period may result in the free training entitlement being forfeited, at the Company's discretion.
  • Where a Machine buyer has received and attended a free training course, this will be treated as a service having been delivered. This will be taken into account in any subsequent dispute, refund request or chargeback claim.

9.3  Training Liability on Machine Purchase

  • By purchasing a Machine that includes a training element, the Customer agrees to a training liability of £1,000 in the event of cancellation of the training booking.
  • This liability reflects the cost of model fees, equipment preparation and trainer time incurred by the Company in connection with the booking.

9.4  Course Cancellation — Students

  • Course places are non-transferable and non-refundable unless the Company is able to resell the place with at least 7 days' notice.
  • The Deposit paid to secure a course place is non-refundable in all circumstances.
  • Any model fee paid as part of a training booking is strictly non-refundable, with no exceptions. This applies regardless of the reason for non-attendance, including illness, transport issues or personal circumstances.
  • Students who are unable to attend must notify the Company as early as possible. Cancellations with less than 7 days' notice will not qualify for any rescheduling or credit.

9.5  Company Cancellations

  • The Company reserves the right to cancel or reschedule a Course in the event of insufficient enrolments, trainer illness or circumstances beyond the Company's control.
  • Where the Company cancels a Course, students will be offered an alternative date or a full refund of any course fees paid.
  • Where a student does not pass a Course, they may re-apply for and re-take that same Course free of charge on one occasion only.
  • Any subsequent re-application following a further non-pass will be chargeable at the Company's then-current course fee.
  • This entitlement applies to the course fee only; any applicable model fees, materials or other charges under Clause 9.4 remain payable in the usual way.

10. Chargebacks, Disputes & Complaints

10.1  The Company takes all disputes and complaints seriously and will endeavour to resolve them fairly and promptly.

10.2  Before initiating any chargeback, payment dispute or legal proceedings, the Customer must first raise their concern in writing with the Company and allow a minimum of 14 days for the Company to investigate and respond.

10.3  The Company will take into account all services, goods, materials, digital content and access provided to the Customer when assessing any chargeback or refund claim. This includes but is not limited to:

  • Theory materials, course packs or digital resources issued to the student
  • Free training courses booked or attended in connection with a machine purchase
  • Online course access or module completions
  • Any physical goods, accessories or consumables delivered

10.4  Where the Customer has received any of the above, the Company will provide evidence of delivery to any payment provider, card issuer or dispute resolution body.

10.5  Raising a chargeback without first following the Company's internal complaints procedure may result in the Customer being liable for any costs incurred by the Company in defending the dispute.

10.6  Nothing in this section affects the Customer's statutory rights.

11. Data Protection

11.1  The Company collects and processes personal data in accordance with its Privacy Policy and applicable UK data protection legislation, including the UK GDPR and the Data Protection Act 2018.

11.2  Personal data collected during the sales, finance or enrolment process will be used solely for the purposes of fulfilling the agreement and communicating with the Customer in connection with it.

11.3  The Company will not share personal data with third parties except where required to fulfil the agreement (e.g. delivery providers, payment processors) or as required by law.

12. Limitation of Liability

12.1  To the maximum extent permitted by law, the Company's total liability to the Customer in connection with any agreement shall not exceed the total amount paid by the Customer under that agreement.

12.2  The Company shall not be liable for any indirect, consequential, special or incidental loss, including but not limited to loss of profit, loss of business, loss of revenue, loss of anticipated savings or loss of goodwill.

12.3  Nothing in these Terms & Conditions limits the Company's liability for death or personal injury caused by its negligence, for fraudulent misrepresentation, or for any other liability that cannot be excluded or limited by law.

13. Governing Law & Jurisdiction

13.1  These Terms & Conditions and any dispute or claim arising out of or in connection with them shall be governed by and construed in accordance with the laws of England and Wales.

13.2  The parties irrevocably agree that the courts of England and Wales shall have exclusive jurisdiction to settle any dispute or claim arising out of or in connection with these Terms & Conditions.

14. Contact & Complaints

For any queries, disputes or complaints in connection with these Terms & Conditions, please contact us at:

Secret Diamond Holdings Ltd

Queens Dock Business Centre, Liverpool

Company No. 16234127

Approved by:

Claudia Barnicle

Director

Secret Diamond Holdings Ltd

Effective: July 2026

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