Terms of service
TERMS OF SERVICE
Applicable to:
• Secret Diamond Holdings Ltd
• Voyager Machines
• Belleza Machines
Effective Date: July 2026
Review Date: July 2027
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1. Introduction
These Terms of Service govern the purchase of machinery, equipment, consumables, training courses, servicing, warranties and all related services supplied by Secret Diamond Holdings Ltd, Voyager Machines and Belleza Machines (“the Company”).
By paying a deposit, signing an agreement, accepting delivery, making any payment or using our products or services, the customer confirms that they have read, understood and accepted these Terms of Service.
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2. Orders
All orders are subject to acceptance by the Company.
The Company reserves the right to refuse or cancel any order before dispatch where necessary.
Product specifications, colours and designs may vary slightly from promotional material without affecting the functionality of the product.
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3. Deposits
All deposits are strictly non-refundable.
Deposits secure machinery, production slots, ordering, administration and stock allocation.
Deposits transferred to another machine remain valid for a maximum of six (6) months from the original payment date. After six months any unused deposit will expire and be forfeited.
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4. Pricing
All prices are subject to change without prior notice until an order has been confirmed.
Any promotional offers may be withdrawn at any time unless already confirmed in writing.
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5. Payment
Full payment must be received before ownership transfers unless supplied under an approved lease-to-buy agreement.
Late or missed payments may result in suspension of support, warranty services or recovery action.
The customer is responsible for all agreed fees, including delivery, installation and administration charges where applicable.
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6. Lease-to-Buy
Lease-to-buy is offered solely at the Company’s discretion.
Approval is not guaranteed.
The Company reserves the right to:
• Decline any application.
• Withdraw lease-to-buy at any time.
• Require additional documentation.
• Apply a lease-to-buy administration fee.
Ownership of the equipment remains with the Company until all payments have been received in full.
Failure to maintain payments may result in repossession of the equipment.
No refunds will be given following repossession.
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7. Delivery
Delivery dates are estimates only.
The Company will make every reasonable effort to deliver within the agreed timescale but shall not be liable for delays caused by manufacturers, shipping companies, customs, couriers, weather events or circumstances beyond our reasonable control.
Risk in the equipment passes to the customer upon delivery.
Customers must inspect deliveries promptly and report any transport damage within 48 hours, supported by photographs where possible.
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8. Installation and Training
Customers must follow all operating instructions and training provided.
Where complimentary training forms part of a machine package and the machine purchase is cancelled, the complimentary training offer is withdrawn and any training already provided becomes chargeable at the Company’s standard rates.
Digital training materials remain the intellectual property of the Company and must not be copied, distributed or shared without written permission.
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9. Warranty
Unless otherwise stated:
• New machines carry a 12-month warranty.
• Machine handles, handpieces and consumable components carry a 6-month warranty.
• Ex-demonstration machines carry a 6-month warranty.
The warranty does not cover:
• Accidental damage
• Misuse
• Neglect
• Improper maintenance
• Unauthorised repairs or alterations
• Incorrect operation
• Normal wear and tear
• Consumable items beyond their warranty period
Warranty claims may require photographs, videos or inspection by an authorised engineer.
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10. Servicing
Customers are responsible for maintaining their equipment in accordance with the operating manual.
Routine servicing may be required to maintain performance.
Failure to maintain equipment correctly may invalidate the warranty.
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11. Refunds
Refunds will only be provided where required by applicable law or where agreed by the Company in writing.
No refunds are available for:
• Deposits
• Training already delivered
• Digital content
• Consumables
• Delivery charges
• Administration fees
• Lease-to-buy fees
• Used equipment unless covered by a valid warranty claim
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12. Customer Responsibilities
Customers agree to:
• Operate equipment safely.
• Ensure operators are appropriately trained.
• Follow all treatment protocols.
• Comply with local laws and regulations.
• Maintain adequate insurance where required.
• Keep equipment clean and serviced.
• Use only approved accessories and consumables where specified.
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13. Limitation of Liability
To the fullest extent permitted by law, the Company’s liability is limited to the purchase price of the relevant product or service.
The Company shall not be liable for indirect, consequential or business losses, including loss of profit, revenue, goodwill, business interruption or loss of opportunity.
Nothing in these Terms excludes liability that cannot legally be excluded.
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14. Intellectual Property
All manuals, training materials, videos, branding, logos, documents, photographs, website content and educational materials remain the intellectual property of the Company.
They may not be copied, reproduced, distributed or used commercially without prior written consent.
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15. Data Protection
Personal information is processed in accordance with our Privacy Policy and UK GDPR obligations.
Customer information is handled securely and only used for legitimate business purposes.
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16. Force Majeure
The Company shall not be liable for any failure or delay in performing its obligations where caused by events beyond its reasonable control, including but not limited to natural disasters, pandemics, industrial disputes, government action, supplier failures, customs delays or transport disruption.
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17. Governing Law
These Terms of Service are governed by the laws of England and Wales.
Any disputes arising from these Terms shall be subject to the exclusive jurisdiction of the courts of England and Wales, unless another jurisdiction is required by applicable law.
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18. Amendments
The Company reserves the right to amend these Terms of Service at any time.
The version in force at the time an order is placed will apply to that transaction unless otherwise agreed in writing.
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19. Contact Information
Secret Diamond Holdings Ltd
Queens Dock Business Centre
309 Mariners House
Norfolk Street
Liverpool
L1 0BG
Email: thesecretdiamondacademy@gmail.com
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Acceptance
By placing an order, paying a deposit, entering into a lease-to-buy agreement, accepting delivery, attending training or using our products or services, the customer confirms that they have read, understood and agree to be bound by these Terms of Service.
Approved by:
Claudia Barnicle
Director
Secret Diamond Holdings Ltd
Effective: July 2026