Everything you need to know — answered.
Courses
Questions about our courses
Q Do I need any experience before attending a course?
No prior experience is needed for the majority of our courses. Most of our students are complete beginners who have never worked in aesthetics before. Our instructors are experienced at teaching from scratch and will support you at every stage of the day. Where a course does require prior knowledge or a prerequisite qualification, this is clearly stated on the course page before you book.
Q How long do courses last?
Most of our courses run for one full day from 9am to approximately 5pm. Some shorter courses run for half a day. The exact duration is listed on each individual course page. We recommend checking the specific course page before booking to confirm the hours for your chosen training.
Q How many students are in each group?
We deliberately keep our group sizes small. This is one of the most important things that sets us apart from larger training providers. Smaller groups mean more hands-on time, more direct access to the instructor and a better learning experience overall. Maximum group sizes are confirmed at the time of booking.
Q Where do courses take place?
All courses take place at our training academy at the Penthouse, Queens Dock Business Centre, Norfolk Street, Liverpool, L1 0BG. We are a short walk from Liverpool Central and James Street train stations. Paid parking is available nearby. We do not currently offer mobile or off-site training.
Q What should I bring on the day?
Just yourself. All equipment, course materials, workbooks and refreshments are provided throughout the day. We recommend wearing comfortable clothing and avoiding fake tan for at least 2 weeks before any laser-related course. Specific preparation requirements for individual courses are listed on the course page.
After your course
Questions about what happens next
Q How do I get insured after my course?
We recommend applying for insurance through PolicyBee. They are familiar with our qualifications and the application process is quick and straightforward. Visit policybee.co.uk/SecretDiamondAcademy to start your application. Most policies can be set up online within 15 to 20 minutes.
Q What support is available after I complete my training?
Our relationship with students does not end when you walk out of the academy. Our team is available to answer questions after your training — whether that is about a treatment you are unsure about, a client situation you need guidance on or advice on building your client base. Call or WhatsApp us on 0151 345 5445.
Q What should I do after completing my first course?
We recommend the following steps immediately after your course. First, obtain your insurance through PolicyBee using your new certificate. Second, practise your treatment on friends or family at a discounted rate to build your confidence and your portfolio. Third, take photos of your work — with client consent — for social media and marketing. Fourth, consider which complementary course to take next to expand your treatment menu and increase your earning potential.
Q Do you offer refresher courses?
Yes. If you completed a course some time ago and want to refresh your skills, update your technique or add new CPD points to your portfolio, we offer refresher training on selected courses. Contact us to discuss availability and pricing for refresher sessions.
Q Which courses should I take after completing my first qualification?
This depends on which course you completed first and what services you want to offer. As a general guide — if you trained in laser hair removal, tattoo removal and skin rejuvenation are natural next steps.
Machines
Questions about buying a machine
Q Do I need to be trained before I can buy a machine?
You do not need to be trained before purchasing a machine, but you must complete the relevant training before using it on clients. That is why we include a free training course with every machine purchase — so you can get qualified and start earning as quickly as possible.
Q Are the machines CE certified?
Yes. All Belleza and Voyager machines sold by Secret Diamond Holdings are CE certified and compliant with UK medical device regulations. They are accepted by major UK aesthetics insurers. We do not sell uncertified or grey-market equipment.
Q How long does machine delivery take?
Machines are delivered to all UK mainland addresses within 6-8 weeks on a tracked and signed-for service. You will receive a tracking number by email once your machine is dispatched. If you need a machine by a specific date, contact us before ordering to confirm availability.
Q What warranty do machines come with?
All machines come with a 12-month parts and labour warranty. If your machine develops a fault within the first 12 months through normal use, we will repair or replace it at no cost to you. Contact us on 0151 345 5445 as soon as possible if you experience any issues.
Q Can I get support after my machine is delivered?
Yes. Our team provides ongoing aftercare support for all machine purchases. If you have questions about set-up, calibration, treatment settings or maintenance, call or WhatsApp us on 0151 345 5445 and we will help you. You are never left to figure it out alone.
Booking and cancellation
Questions about booking, dates and cancellations
Q How do I book a course?
Browse our courses at secretdiamondholdingsltd.co.uk/collections/courses, select your chosen course and click Enrol now. Choose your preferred date from the available options, select your payment method — including Klarna Pay in 3 if you want to spread the cost — and complete your booking at checkout. You will receive a confirmation email with everything you need to prepare for your course day.
Q What happens after I book?
After booking you will receive an email confirmation with your course date, start time, location details and everything you need to prepare. For laser and light courses, we will also contact you separately to arrange your patch test, which must be completed at least 48 hours before your training day. If you do not receive your confirmation email within 24 hours, please check your spam folder or contact us on 0151 345 5445.
Q Can I reschedule my course date?
Yes. If you need to move to a different date, contact us as early as possible and we will do our best to accommodate you. Rescheduling requests made more than 14 days before your course date can usually be processed at no charge. Requests made within 14 days may be subject to an admin fee. Contact us on 0151 345 5445 or via WhatsApp to discuss your options.
Q What is your cancellation policy?
Free cancellation is available up to 14 days before your course date. Cancellations made within 14 days of the course may be subject to a cancellation fee. No refund is available for cancellations made within 48 hours of the course or for non-attendance on the day. Please see our full Refund Policy for complete terms before booking.
Q What if a course date is fully booked?
If your preferred date is fully booked, you can choose an alternative date from the available options or contact us to be added to a waiting list. We regularly add new dates based on demand.
Finance and payment
Questions about paying for your course
Q What payment methods do you accept?
We accept all major debit and credit cards including Visa, Mastercard, American Express and Maestro. We also accept Apple Pay, Google Pay and Shop Pay at checkout.
Q How does Klarna Pay in 3 work?
Klarna Pay in 3 splits your course fee into 3 equal monthly payments at 0% interest. Select Klarna at checkout, complete a quick soft credit check and receive an instant decision.
Q Does using Klarna affect my credit score?
No. Klarna Pay in 3 uses a soft credit check only. Soft checks are not visible to other lenders and will not affect your credit score.
Questions about your qualification and getting insured
On successful completion of your course you will receive a CPD-accredited certificate specific to the treatment you trained in.
Yes. Our CPD-accredited certificates are accepted by major UK aesthetics insurers.
Yes — once you have your CPD certificate and have obtained the relevant insurance, you can begin treating clients immediately.
Our end-of-day assessments are designed to confirm your understanding — not to catch you out.
CPD certificates themselves do not have an expiry date.
Still have a question?
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If you could not find the answer you were looking for, get in touch directly. Our team responds quickly and will give you a straight answer.